Performance Monitoring
UX Terrain designed a proactive performance monitoring solution for M365 tenants, leveraging real-time analytics, AI-powered predictive analysis, and intuitive data visualization to anticipate and mitigate potential service disruptions. Our user-centric approach involved deep research with tenants and VIPs, iterative prototyping validated by user feedback, and close collaboration with the M365 Creative Studio. By utilizing M365 user data, we delivered a seamless and impactful V1 product that anticipates user needs.
Incident Cards
Gain real-time intelligence to resolve disruptions faster. Actionable recommendations guide your response, while a dynamic newsfeed keeps you updated with the latest information. A clear problem description, AI-powered impact estimation, and precise timestamps provide the context needed for rapid root cause analysis and efficient resolution.
Adapt to your investigation
Seamlessly navigate through service disruptions with actions that adapt to your chosen status. "Under Investigation" lets you swiftly resolve issues by selecting "False Alarm" or "Service Restored," while "Service Restored" offers the flexibility to add details or move on, saving precious time and streamlining your workflow. Every click counts, making this a user-friendly experience for swift resolution and efficient action.
Key points
Incident Cards adapt to the evolving status of each incident, providing relevant options at every stage. Precise status updates ensure all stakeholders stay informed, promoting transparency and collaboration.
Advisories
Advisories that Empower Your Users.
Imagine a world where potential disruptions are no longer shrouded in mystery. Where users get a clear picture of active issues, their potential impact, and the path to resolution, all in real-time. Enter Advisories, your window into proactive communication and user empowerment.
Our issue resolution employs a simple yet effective two-pronged approach. For tenant-level problems, we provide clear, actionable steps for immediate user intervention. For Microsoft-level incidents, we ensure transparent communication regarding ongoing repair efforts. This strategy allows users to resolve their own issues quickly when possible and keeps them informed and prepared when the resolution is in Microsoft's hands, leading to faster recovery and minimized impact.
Duration
Colors hold meaning, interactions reveal insights, and metrics harmonize to unlock a deeper understanding of incident impact.
Dual Melodies: User count and duration of impact, each with its own vibrant line, weave together to reveal patterns and trends.
Colorful Narratives: Carefully chosen hues distinguish between metrics, guiding the eye to key insights and relationships.
Interactive Interludes: Hovering over data points unveils hidden details, allowing you to delve deeper into the story behind the numbers.
Curated Composition: A balance of metrics ensures clarity without overwhelming, ensuring focus on the most essential insights.
This line chart is more than a mere display of data; it's an invitation to explore, to question, and to unravel the complexities of impact.
Admin Notifications
Email: Classic and reliable, email notifications land effortlessly in your inbox, keeping you informed even on the go.
Phone Calls: For urgent situations, a direct phone call pierces through the digital noise, ensuring immediate attention.
SMS: Concise and impactful, SMS alerts bring critical updates right to your pocket, no matter where you are.
Define severity levels: Prioritize critical issues so urgent matters demand immediate attention.
Filter by tenant: Focus on specific tenants most vulnerable to potential disruptions.
Choose your channels: Blend email, phone, and SMS to create a notification group that matches your preferences.
Outlook Integration
Born from a close collaboration with the Outlook team, this feature translates actionable insights, right where you need them most.
The integration instantly flags crash scenarios, pinpointing the culprit behind the disruption. With proactive alerts and clear culprit identification, to maintain a smooth-running system, ensuring a seamless user experience.
Historic Timelines
Historical timeline concept, for our purposes this was one of the best ways to display chronological events in a neat and accurate style. It can be used to showcase important moments or tell a story using dates and other system data.
Red for Incidents, Blue for Advisories
Experimenting with size, a larger dot indicate multiple scenarios
Where ideas take place
Prototypes feel real, and that's a valuable tool when figuring out your application flow, and interactions. The idea to make everything clickable and provide meaningful interaction is to gather user context and engineering insight.
Benefits
Different states, UI treatments.
Dynamic text elements
Conditional interactions
Page transitions
