Streamline Surface management for your business
The Surface Management Portal in Microsoft Endpoint Manager lets you deploy, configure, and secure your fleet with ease. Zero-touch deployment, automated settings, and centralized security keep things smooth. Enjoy real-time insights, remote troubleshooting, and streamlined support for reduced workload. Track warranties, optimize costs, and improve user experience - all in one familiar platform.
Empathy first
I conducted in-depth interviews with admins and users, uncovering their pain points and desired workflows. They craved real-time insights, streamlined problem resolution, and a proactive approach to preventing issues. Based on user insights, I quickly iterated on low-fidelity prototypes, testing concepts with stakeholders and refining those scenarios. The key was finding the sweet spot between comprehensive data and actionable insights.
The Impact
The final design focuses on end-to-end visibility - a single platform showcasing device health, potential issues, compliance status, and warranty information. This empowered admins to identify and address problems before they impacted users.
Reduced help desk tickets by 35%: Proactive issue identification led to fewer reactive support requests, freeing up IT resources for strategic tasks.
Improved user productivity: By addressing issues before they surfaced, users experienced less downtime and workflow disruptions.
My Contribution
Lean UX
Visual design
Prototyping
User interviews
Engineering alignment
Ditch the chaos, conquer device headaches
I crafted full clickable prototypes, iterating them based on a panoramic view of every device, whether corporate-owned or user-brought. This allowed an admin to gain proactive insights into device health, compliance, warranties, and more, preventing issues before they become emergencies.
The design proactively identifies and resolves issues before they escalate, allowing admins to focus on strategic matters with confidence.
Streamline Surface support for multiple devices at once
Managing individual tickets for numerous Surface devices was a tedious, time-consuming process. Admins struggled with inefficient workflows, unclear communication, and delayed resolutions. This led to user frustration, downtime, and a strain on IT resources.
I designed a simple resolution for bulk support requests allowing admins to enter device serial numbers, describe problems, and choose a primary contact for clear communication. I also leveraged the Microsoft Support API for seamless integration and fast response.
Say goodbye to warranty worries
Instantly identify and address non-compliant devices with automatic scans, ensuring security standards are always met. I harnessed past activity and warranty data to anticipate future support needs, optimize resources, and eliminate downtime surprises. A solution that allows proactive alerts about expiring warranties to keep ahead of the curve, seamlessly plan renewals and maintaining uninterrupted user productivity.
Now used by thousands of users to gain comprehensive insights, empowering data-driven decisions that maximize the lifespan and value of the Surface fleet, from budget planning to strategic upgrades. Take control, optimize, and empower - all in one place.