Streamline Surface management for your business
The Surface Management Portal within Microsoft Endpoint Manager streamlines fleet management through zero-touch deployment, automated configurations, and centralized security. I designed real-time insights, remote troubleshooting, and simplified support solutions to reduce administrative workload. I provided in-depth interviews with admins and users to understand their pain points and desired workflows, particularly around real-time insights and proactive issue prevention which lead to rapid iteration with prototypes i tested with stakeholders to balance comprehensive data resulting in a final design focused on end-to-end visibility of device health, potential issues, compliance, and warranty information.
My Contribution
Lean UX
Visual design
Prototyping
User interviews
Engineering alignment
Device Health
I crafted full clickable prototypes, iterating them based on a panoramic view of every device, whether corporate-owned or user-brought. This allowed an admin to gain proactive insights into device health, compliance, warranties, and more, preventing issues before they become emergencies.
The design proactively identifies and resolves issues before they escalate, allowing admins to focus on strategic matters with confidence.
Surface Support
Managing individual tickets for numerous Surface devices was a tedious, time-consuming process. Admins struggled with inefficient workflows, unclear communication, and delayed resolutions. This led to user frustration, downtime, and a strain on IT resources.
I designed a simple resolution for bulk support requests allowing admins to enter device serial numbers, describe problems, and choose a primary contact for clear communication. I also leveraged the Microsoft Support API for seamless integration and fast response.
Warranty
Instantly identify and address non-compliant devices with automatic scans, ensuring security standards are always met. I harnessed past activity and warranty data to anticipate future support needs, optimize resources, and eliminate downtime surprises. A solution that allows proactive alerts about expiring warranties to keep ahead of the curve, seamlessly plan renewals and maintaining uninterrupted user productivity.
Now used by thousands of users to gain comprehensive insights, empowering data-driven decisions that maximize the lifespan and value of the Surface fleet, from budget planning to strategic upgrades. Take control, optimize, and empower - all in one place.